Cookie Policy
1. Compliance with UAE Data Protection Regulations
Cookies are small data files stored on your device, essential for optimal website performance. We use cookies in compliance with the UAE data protection regulations to improve our services and tailor user experiences.
2. Purpose of Cookies
We use cookies to optimize functionality, analyze usage, and enhance your experience. These include:
● Essential Cookies: Required for core functionality.
● Analytics Cookies: Help improve user experience by providing insight into site usage.
● Targeting Cookies: Allow us to deliver relevant content and promotions.
3. Consent and Managing Cookies
By using our website, you consent to our use of cookies in line with UAE law. You can manage cookie preferences in your browser settings, though this may limit functionality on our site.
Refund Policy
1. Refund Eligibility under UAE Law
GoNow offers refunds for cancellations made within the timeframe specified at booking, in accordance with UAE consumer rights. Refunds may not be available for certain non-refundable services, such as visa application fees, per UAE commercial law.
2. Processing Refunds
Refunds are processed within 7-10 business days. Please note that bank processing times may vary. For international payments, any conversion fees will be borne by the customer.
3. Refund Request Procedure
All refund requests must be submitted to our customer support team with your booking ID and payment details. Refunds are granted according to UAE guidelines.